Your Information.
Handled Responsibly.

Introduction

Kapco International Limited (“Kapco”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through kapcointernational.com and through communications initiated using the contact details or enquiry forms available on this website.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will rely on consent or another lawful basis appropriate to the circumstances.

Information We Collect

We may collect information that you provide directly when you contact us, submit an enquiry or otherwise communicate with Kapco. This may include:

• Your name and organisation or brand name.
• Your email address and telephone number.
• The contents of your message or product enquiry.
• Information about your formulation, manufacturing, packaging or business requirements that you choose to share.
• Any documents or other information voluntarily supplied during subsequent communication.

Please avoid sending confidential, proprietary, health-related or other sensitive personal information through the website’s general enquiry form unless it is necessary and specifically requested.

How We Use Information

We may use information collected through the website to:

• Respond to enquiries and communicate with you.
• Understand your product, formulation, manufacturing or partnership requirements.
• Provide information about Kapco’s capabilities, products and services.
• Arrange follow-up discussions and manage potential or existing business relationships.
• Operate, maintain, secure and improve the website.
• Identify technical issues, misuse, fraud or security threats.
• Maintain appropriate business and communication records.
• Comply with legal, regulatory or contractual obligations and protect our legitimate interests.

Kapco does not use information submitted through the website to make solely automated decisions that produce legal or similarly significant effects.

Cookies & Technical Data

The website may use cookies and similar technologies that are necessary for website functionality, security, performance and user experience. Cookies are small files stored on your device by a website.

If analytics or similar measurement services are enabled, they may collect aggregated or pseudonymous information about website usage. Such information helps us understand how visitors interact with the website and improve its performance.

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function. Where required, optional cookies will be used only after obtaining the appropriate choice or consent.

Sharing & Service Providers

Kapco does not sell or rent personal information. We may share limited information when reasonably necessary with:

• Authorised Kapco personnel who need the information to respond to or manage your enquiry.
• Website hosting, form-processing, email, security, analytics and technical service providers acting on our behalf.
• Professional advisers, auditors or consultants where access is necessary and subject to appropriate obligations.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required by law or necessary to protect rights, safety or security.
• A successor organisation in connection with a merger, restructuring, acquisition or transfer of business assets, subject to applicable safeguards.

Service providers are expected to process information only for the services they provide and to maintain appropriate confidentiality and security measures.

International Processing

Some website or communication service providers may process information using systems located outside your state or country. Where applicable, Kapco will take reasonable steps to ensure that such processing is subject to suitable safeguards and applicable legal requirements.

Retention & Security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage a business relationship, to maintain legitimate records, or to meet legal, regulatory, accounting and dispute-resolution requirements. Retention periods may vary according to the nature of the information and the communication.

Kapco uses reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss or misuse. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices & Rights

Subject to applicable law and any lawful exceptions, you may request:

• Confirmation of whether we hold personal information about you.
• Access to or correction of inaccurate or incomplete personal information.
• Deletion of personal information that is no longer required for a lawful purpose.
• Withdrawal of consent where processing is based on consent.
• Restriction of, or an objection to, certain processing activities.
• Information about how a privacy concern or grievance may be addressed.

To make a request, email info@kapcointernational.com. We may need to verify your identity before acting on a request. Certain information may be retained where necessary to comply with law, establish or defend legal claims, prevent fraud, or maintain essential business records.

Children’s Privacy

This website is intended for business and general informational use and is not directed towards children. We do not knowingly seek to collect personal information from children through the website. If you believe that a child has provided personal information without appropriate authorisation, please contact us so that we can review and take suitable action.

External Links

The website may contain links to third-party websites or platforms. Kapco does not control the privacy, security or content practices of those third parties. Their own privacy policies and terms apply when you leave this website, and we encourage you to review them before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our website, practices or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through an appropriate notice on the website.